Your cancellation goes into effect at the end of your current active monthly or annual subscription period. You’ll continue to have access to Mixmax through the remainder of your current active subscription.
Once you cancel your subscription, billing charges will be processed within a few business days. If you cancelled a few days before your billing due date and were charged for your subscription, it may be that our billing system hadn’t completed your cancellation before you were charged. Simply write into us at firstname.lastname@example.org, and we’ll take care of your refund.
Mixmax will work together with you to review all refund requests on a case by case basis. To give a better sense on what typically is accepted, we’ve outlined some use cases below. Please note Mixmax does not offer partial refunds on annual plans, which is how we’re able to offer a steep 25% discount in comparison to monthly plan. However, we’re happy to transfer the remainder of the subscription to another email address, whether to another email address or to another person, such as a co-worker. Write us at email@example.com to request a transfer of the remainder of your subscription to another user!
As always, please do not hesitate to let us know if you any questions. At Mixmax we love hearing from our customers and want to ensure our product is making you a hero at work!