Log in

Mixmax cancellation and refund policy

You can cancel your Mixmax subscription at any time. To do so, drop us a note at support@mixmax.com or follow the in-product steps listed here.

Frequently asked questions

When do cancellations go into effect?

Your cancellation goes into effect at the end of your current active monthly or annual subscription period. You’ll continue to have access to Mixmax through the remainder of your current active subscription.

  • If you were on monthly billing, your subscription will remain active until the end of your paid month.
  • If you were on annual billing, your subscription will remain active until the end of your paid year.

What do I do if I was charged after cancellation?

Once you cancel your subscription, billing charges will be processed within a few business days. If you cancelled a few days before your billing due date and were charged for your subscription, it may be that our billing system hadn’t completed your cancellation before you were cahrged. Simply write into us at support@mixmax.com, and we’ll take care of your refund.

What is Mixmax’s refund policy?

Mixmax will work together with you to review all refund requests on a case by case basis. To give a better sense on what typically is accepted, we’ve outlined some use cases below. Please note Mixmax does not offer partial refunds on annual plans, which is how we’re able to offer a steep 25% discount in comparison to monthly plane. However, we’re happy to transfer the remainder of the subscription to another email address, whether to another email address or to another person, such as a co-worker. Write us at support@mixmax.com to request a transfer of the remainder of your subscription to another user!

  • If you were on monthly billing, your subscription will remain active until the end of your paid month.
  • If you were on annual billing, your subscription will remain active until the end of your paid year.

Which refund requests will be reviewed?

  • If you are a monthly user and were recently charged for your next month of service and had the intention to cancel; we’ll work together to review and credit your account as applicable.
  • If you are a monthly user and forgot to cancel your account in the past and haven’t used the product since, we’ll review your usage history and credit your account as applicable.
  • If you are a monthly user and recently upgraded your account to a higher tier but never utilized the services and continued to use Mixmax, we’ll review and provide a credit for future services as applicable.

As always, please do not hesitate to let us know if you any questions. At Mixmax we love hearing from our customers and want to ensure our product is making you a hero at work!

Join thousands of customer-facing pros